after-sale service

In order to ensure the legitimate rights and interests of users, Zhejiang Zero Motor Sales Service Co., Ltd. (hereinafter referred to as "Zero Motor") will strictly abide by the national laws and regulations on new energy vehicles, and follow the product characteristics to carry out after-sales service support and guarantee work. The specific commitments are as follows:

1. Zero will continue to improve the after-sales service and emergency security system, and provide intelligent services covering the whole life cycle of the vehicle with the service concept of "peace of mind, trust and convenience".

2. The quality assurance commitment of Zero Motor to its automobile products is as follows

The three-guarantee period of automobile products: 2 years or 50000 kilometers, whichever comes first

Vehicle warranty period: T03 is 3 years or 120000 km, S01, C11, C01 is 4 years or 120000 km, whichever comes first; Power battery and its management system, drive motor and its controller: S01 is 8 years or 120000 kilometers, T3, C11C01 is 8 years or 150000 kilometers, whichever comes first; The type and warranty period of special parts, vulnerable and consumable parts and tools attached to the vehicle shall be subject to the period specified in the Warranty and Maintenance Manual attached to the vehicle. The above period shall be calculated from the date of issuance of the vehicle purchase invoice. If the vehicle delivery is later than the invoicing date, it shall be calculated from the date of vehicle delivery.

3. With the core value of "user-centered", Zero-Benz provides users with various service rights and interests. The specific content is subject to the official channel of Zero-Benz.